15 lines
No EOL
1.2 KiB
Markdown
15 lines
No EOL
1.2 KiB
Markdown
From a [LinkedIn post](https://www.linkedin.com/feed/update/urn:li:activity:7272490322453028864/) by [Mads Bundgaard Nielsen](https://www.linkedin.com/in/mbundgaard/)
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1. Perform a Stakeholder analysis, mapping them on two dimensions:
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a) Strategic importance: Stakeholder can influence path to strategic objectives
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b) Incident sensitivity: Negative reaction is influenced by your incidents.
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- Note the important and sensitive stakeholders.
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2. Identify events that can impact your reputation with important stakeholders: breach, service disruption, delays, budget exceedance, ransomware, fraud, etc.
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- Bear in mind: Not all event types evoke the same reaction from the same stakeholder.
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3. List the possible impact from negative reactions (see notes for examples); Ask yourself “what would I see, if my reputation with `stakeholder` was diminished?”. 1-3 tangible metrics will probably immediately pop up, and if not, its probably not an important stakeholder after all.
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4. Identify levers: What actions (preemptive or reactive) are you able to take or plan? Probably only a handful. The good news is that your levers almost certainly mitigate >90% of the negative reputation outcomes.
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