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1.2 KiB
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Cognigy course Proceed with 4.3
Agent Design Intent Card
Notice:
- Who = the user
- What = the utterance
- Intention = get todays menu
- Reason = to order food
A conversation is inherently stateless: it probably won't follow your designed workflow. The user may ignore the bot and continue on his own path.
Personality, Persona A Bot needs a Name and a Character.
It is a good idea to also have a capability for smalltalk. Users will ask 'how's the weather' or 'how should I prepare for a Zombie attack' or will say 'I love you' Search Google for repository A collection of sample utterances in various languages.
Contact Profile: creates persistence, by remembering, for instance, the user's preferences and home address, so the bot doesn't have to ask the same questions again each time.